TECA Member Code of Conduct

TECA members hold that:

• All dwellings should have safe and comfortable Heating, Cooling and Ventilation systems.
• These systems should be well-designed, properly installed and properly commissioned in accordance with TECA training and regulatory requirements.

To achieve these goals, each member pledges compliance to the following principles and policies:

• Our responsibility is to our customer or the dwelling occupant.
• Honesty and good value are our guiding policies.
• Within reason, the best available design and installation criteria should be built into every system.
• Will resolve customer concerns in a timely manner.
• High standards of health and safety guide our system design and installation.
• Members shall deal fairly with their respective employers and suppliers.
• As members of a progressive industry, we encourage research, education, new techniques and improved installation methods, to ensure the greatest value to the customer.
• We hold inviolate the free enterprise and democratic systems.
• We, as individual members, assume these responsibilities freely and solemnly, mindful that they are part of our obligation as members of the Thermal Environmental Comfort Association.