Step 1: Confirm your internet speed
Navigate to the link www.fast.com
Ensure that your internet speed is at least 30 Mbps. Setting up closer to the router, or plugging in directly with an ethernet cable can improve connection.
Step 2: Ensure that you have a compatible internet browser, and that your browser is up to date.
The recommended browsers are Google Chrome and Mozilla Firefox. Instructions on how to update your web browser can be found by clicking on the browser that you are using. Additionally, iOS users can download the Whereby App
If you are using an older operating system like Windows Vista or XP, these no longer have support from Microsoft or browser teams like the Chrome and Firefox; and they won't be able to run an up-to-date browser. In these situations we highly recommend you update your operating system to a more current version.
Step 3: Confirm video sharing in your internet browser
Navigate to the link: www.vidyard.com/cam-test
Follow steps 1-3 and confirm your webcam is working
Step 4: Confirm microphone in your internet browser
Navigate to the link: www.vidyard.com/mic-test
Follow steps 1-3 and confirm your microphone is working
NOTE: If you are not able to complete any of these steps, please review the Online Course Setup & Troubleshooting document.